Tell us what you operate.
The most useful first message says what you run, how many of it, and what you are currently unable to find out. We will tell you plainly whether we have built that yet.
Ways to reach us
Platform enquiries
Helix AI NMS+ or Helix Internet Monitor for an ISP. Include your subscriber count, whether you hold your own ASN, and what your support desk uses today.
Email: info@helixaicloud.com
General enquiries
Anything else — partnerships, press, or a question about the division and its parent company.
Email: info@helixaicloud.com
Data requests
Access, export or deletion of personal data held by Helix Internet Monitor. See the privacy page for what is held and for how long.
Email: info@helixaicloud.com
Security
If you have found a vulnerability, please tell us before you tell anyone else and we will work the fix with you. We do not currently run a paid bounty and we will say so rather than imply otherwise.
Email: info@helixaicloud.com
Already a user? The Internet Monitor dashboard is at monitor.helixaicloud.com and the NMS+ console is at www.helixnms.com. Inside Internet Monitor, Report a problem in the desktop app or Feedback on Helix in your account online reaches us with the context attached. A support ticket raised there goes to your internet provider, not to us.
Helix Cloud Solutions
For consulting and engagement work across cloud, data, AI, cybersecurity and software engineering — rather than the two platforms this division maintains — the parent company is the right door.